Thank you for shopping at Marlow Routes. We want you to be completely satisfied with your purchase. If you are not happy with your item, we’re here to help.
Return Eligibility
You may request a return or exchange within 14 days of receiving your order. To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition you received it.
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Items that are damaged due to customer mishandling are not eligible for return or refund.
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Tech products must be returned with all original accessories and protective packaging intact.
How to Initiate a Return
To start a return, please contact our support team at [email protected] within 14 days of delivery. Include your order number, reason for return, and any relevant photos (if applicable). We will provide return instructions and a return address.
Return Shipping
Buyers are responsible for the cost of return shipping unless the item was defective or incorrect upon arrival. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days.
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Refunds are issued via the original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you received a defective or incorrect item and would like an exchange, please email us at [email protected] within 7 days of delivery. We’ll arrange a replacement at no extra cost.
Non-Returnable Items
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Items marked as “Final Sale”
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Gift cards or promotional items
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Any item returned more than 14 days after delivery
Late or Missing Refunds
If you haven’t received your refund within 7 business days of our confirmation email:
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Check your bank account again
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Contact your payment provider
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If you’ve done all of this and still have not received your refund, please contact us [email protected]
Questions?
We’re here to help. Reach out to [email protected] with any return or refund concerns.