At Marlow Routes, we are committed to delivering your order securely and efficiently. This Shipping Policy outlines how we handle order processing, carriers, tracking, and delivery communication.
Order Processing
All orders are processed after payment confirmation. You will receive an order confirmation email shortly after placing your order. Once your order has been packed and dispatched, you will receive a separate shipping confirmation email with tracking details (if available).
Shipping Methods
We work with reliable logistics partners to deliver your purchases as quickly and safely as possible. The shipping method for your order will be chosen based on your delivery address and item type.
Tracking Your Order
When your order is shipped, you’ll receive an email with tracking information, so you can monitor your package’s progress. Please allow some time for tracking updates to appear after shipment.
Delivery Issues
If your package is delayed or appears to be lost, please contact our support team at [email protected]. We will work with our shipping partners to resolve the issue promptly.
Order Changes & Address Accuracy
Please ensure that your shipping address is accurate before placing your order. We cannot guarantee changes once the order has been processed. Marlow Routes is not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Missing Items
If your order arrives damaged or with missing items, please notify us within 3 days of receiving the package. Include your order number and photos of the package/items, and we’ll assist you with a resolution.
Contact Us
If you have any questions about your shipment, please contact us at [email protected].